TWe understand that sometimes purchases may not meet your expectations. That’s why we’re happy to process returns within one year from the date of purchase, ensuring you have ample time, especially if your purchase was intended as a gift. To qualify for a return, please provide a copy of the original or gift receipt.
We offer the following options:
- A refund for your purchase.
- Store credit to choose a different item.
Please note:
- Digital products are non-refundable as they are delivered immediately upon purchase.
- Sale items are non-refundable.
- Certain special items may be non-returnable; these exceptions will be noted on the product page.
How to Make a Return
To initiate a return or exchange, please contact our customer service team:
- Email: customerservice@jecsycatsofficial.co
- Phone: [Your Contact Number]
Mail your package to:
Jecs Ycats Official
[3577 Polk Street, Tucson, AZ 85701, Arizona, USA]
Important Notes:
- Return labels are not provided.
- Allow up to 5 business days after package arrival for processing.
We’re here to assist and ensure your experience with Jecs Ycats Official is a delightful one!